PK Bet Privacy Policy

01Introduction

PK Bet is committed to protecting the personal information of every player who registers and uses the platform. This Privacy Policy sets out in plain language what data we collect, why we collect it, how it is stored securely, and what choices you have as a registered user.

By registering an account on PK Bet and using the platform — whether for cricket betting, PSL markets, slots, fish games, live casino or any other feature — you acknowledge that you have read and understood this Privacy Policy. Your continued use of the platform constitutes your acceptance of how we handle your data as described here.

If you have any concerns about how your personal information is being used, please contact our support team before continuing to use the platform. Details are provided at the end of this policy.

02Data We Collect

PK Bet collects personal information in two main ways — information you provide directly when registering and using the platform, and information collected automatically through your use of the service.

Information You Provide Directly

• Registration details — your full name, date of birth, email address, phone number and account credentials (username and password)
• Identity verification documents — national identity card or other government-issued ID, where requested for account verification or withdrawal processing
• Payment information — your JazzCash account number, Easypaisa mobile wallet number, Raast ID, bank account details or debit/credit card information used for PKR deposits and withdrawals
• Support communications — any messages, queries or complaints you submit to our player support team
• Responsible gaming preferences — deposit limits, self-exclusion requests or session limit settings you configure in your account

Information Collected Automatically

• Device and browser data — device type, operating system, browser version and screen resolution
• IP address and location — used to ensure platform security and detect unusual access patterns
• Session and usage data — pages visited, features used, time spent on the platform and navigation paths
• Betting and gaming activity — bet history, game session records, stake amounts and settlement outcomes
• Cookie and tracking data — see Section 5 for full details on how cookies work on PK Bet

03How We Use Your Data

Every piece of data PK Bet collects has a specific purpose. Below is a clear breakdown of how your information is used across the platform:

We do not use your personal data for purposes beyond those listed above without first obtaining your explicit consent or where required by applicable law.

04Payment Data and PKR Transactions

All financial transactions on PK Bet are conducted in PKR. When you deposit or withdraw using JazzCash, Easypaisa, Raast, bank transfer or card, certain payment details are shared with the relevant payment processor to complete the transaction.

• PK Bet does not store full card numbers, CVV codes or complete bank account credentials on its own servers. Payment data is processed through the relevant payment provider's secure infrastructure.
• JazzCash and Easypaisa wallet numbers are stored in association with your PK Bet account solely for the purpose of routing verified withdrawals to the correct mobile wallet.
• Raast IDs and bank account details provided for withdrawal purposes are stored securely and used only for processing your PKR withdrawal requests.
• All payment data is encrypted in transit using industry-standard TLS encryption. Data at rest is stored with appropriate access controls limiting who within PK Bet can view payment information.
• Transaction records — including deposit amounts, withdrawal amounts, dates and payment methods — are retained as part of your account history for account management and support purposes.

05Cookies and Tracking Technologies

PK Bet uses cookies and similar technologies to make the platform work correctly, keep you logged in, and understand how players use different features. Here is a clear explanation of the cookies we use and why:

Essential Cookies

These cookies are required for the platform to function. Without them, you cannot log in, maintain a session or use the betting interface. These cannot be disabled as they are technically necessary for the service to operate.

• Session authentication cookies — keep you logged in during your visit
• Security tokens — protect against cross-site request forgery and unauthorised actions
• Balance and currency preference cookies — maintain your PKR balance display settings

Performance and Analytics Cookies

These cookies collect anonymised data about how players navigate PK Bet — which pages are visited most, where players spend time and where they leave. This information is used to improve the platform for Pakistani players. No personally identifiable information is included in analytics data.

Functional Cookies

These cookies remember your preferences — such as your last visited section, display settings or responsible gaming limit configurations — so you do not have to reset them every visit.

Managing Cookies

You can adjust cookie preferences through your browser settings. Disabling essential cookies will affect platform functionality. Disabling performance or functional cookies will not prevent you from using PK Bet but may mean certain preferences are not saved between sessions.

06Data Sharing and Third Parties

PK Bet does not sell your personal information to any third party. Your data is shared with third parties only in the specific circumstances described below:

• Payment processors — J azzCash, Easypaisa, Raast and banking partners receive only the transaction data required to process your PKR deposits and withdrawals. They operate under their own privacy policies and security standards.
• Game providers — third-party slot, fish game and live casino providers receive session data necessary to deliver their games within the PK Bet platform. Game providers do not receive your payment details or identity documents.
• Identity verification services — where identity checks are required, your submitted documents may be processed by a secure third-party verification service. This data is used solely for the verification purpose and is not retained beyond what is necessary.
• Legal and regulatory obligations — PK Bet may disclose account or transaction data where required by applicable law, court order or to prevent fraud and financial crime.
• Platform infrastructure providers — hosting, security and technical service providers who support PK Bet's infrastructure may have limited access to data solely to perform their contracted services. These providers are bound by confidentiality obligations.

Any third party that receives data from PK Bet is required to handle it securely and only for the specified purpose. We do not share data with advertisers, data brokers or marketing companies.

07Data Retention

PK Bet retains your personal data only for as long as it is genuinely needed. The retention periods below apply to different categories of data:

• Active account data — retained for the full duration your account remains active on PK Bet
• Transaction and betting records — retained for a minimum of five years from the date of each transaction to support account queries and responsible gaming monitoring
• Identity verification documents — retained for as long as your account is active, and for a further period as required after account closure to comply with applicable obligations
• Support communications — retained for up to three years from the date of the last interaction to allow for follow-up and dispute resolution
• Closed account data — basic account records are retained for a defined period after account closure before being securely deleted or anonymised
• Analytics data — aggregated and anonymised analytics data may be retained indefinitely as it contains no personally identifiable information

When data is no longer needed and its retention period has expired, it is securely deleted or anonymised so it can no longer be linked to an individual account.

08Security Measures

Protecting your personal data and your PKR account balance is a core responsibility for PK Bet. The following security measures are in place across the platform:

• TLS encryption — all data transmitted between your device and PK Bet is encrypted in transit using industry-standard Transport Layer Security (TLS) protocols
• Password hashing — account passwords are stored as irreversible cryptographic hashes, meaning PK Bet staff cannot read your password even if they access the database
• Access controls — internal access to player data is restricted on a need-to-know basis. Only authorised staff with a specific operational need can access personal account information
• Login monitoring — unusual login attempts, including access from unfamiliar devices or locations, trigger additional security checks to protect your account
• Fraud detection — automated systems monitor transaction patterns to detect and flag suspicious deposit or withdrawal activity
• Secure infrastructure — PK Bet's platform is hosted on infrastructure with physical and logical security controls, including firewalls and intrusion detection systems

09Your Rights Over Your Data

As a registered PK Bet player, you have rights regarding your personal information. Below is a summary of those rights and how to exercise them:

• Right to access — you can request a copy of the personal data PK Bet holds about your account. Contact player support with your request and allow reasonable time for processing.
• Right to correction — if your personal information is inaccurate or out of date, you can request that it be corrected. Basic details such as email address and phone number can often be updated directly within your account settings.
• Right to deletion — you may request that your account and associated personal data be deleted. PK Bet will action this request subject to any retention obligations that apply — for example, transaction records that must be kept for a defined period. Any pending balance will be processed before account deletion is completed.
• Right to restrict processing — in certain circumstances you may request that PK Bet stops using your data for specific purposes while a dispute or review is being resolved.
• Right to data portability — you can request a copy of your account data in a structured, commonly used format for your own records.
• Right to withdraw consent — where PK Bet relies on your consent to process data for optional purposes (such as certain functional cookies), you may withdraw that consent at any time without affecting your core account access.

To exercise any of the above rights, contact PK Bet player support. Please include your registered email address and account username in your request so we can locate your account efficiently.

10Minors and Age Restriction

PK Bet is strictly an adults-only platform. The service is not intended for, and must not be used by, anyone under the age of 18. PK Bet does not knowingly collect personal information from individuals under 18 years of age.

If PK Bet becomes aware that an account has been registered by a person under 18, the account will be immediately closed, all data associated with that account will be deleted in line with applicable retention rules, and any balance will be handled in accordance with our Terms and Conditions regarding underage accounts.

If you are a parent or guardian and believe a minor has registered an account on PK Bet using false information, please contact our support team immediately with relevant details so we can investigate and take action promptly.

11Changes to This Privacy Policy

PK Bet may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable requirements, or improvements to our data handling practices. When updates are made, the revised policy will be published on this page with an updated "last updated" date at the top.

For significant changes that materially affect how your data is handled, PK Bet will make reasonable efforts to notify registered players through their registered email address or through an in-platform notification. However, we recommend checking this page periodically to stay informed of how your data is being used.

Continuing to use PK Bet after a policy update has been published constitutes your acceptance of the revised terms. If you do not agree with the updated policy, please stop using the platform and contact support to request account closure.

12Contact Us

If you have questions about this Privacy Policy, want to exercise any of your data rights, or have concerns about how your personal information is being handled, please get in touch with the PK Bet support team:

• Support availability: 24 hours a day, 7 days a week
• Email: [email protected]
• For data access or deletion requests: include your registered email and account username in your message
• For responsible gaming queries: visit our Responsible Gaming page or mention it in your support message
• For general platform questions: visit our FAQ page